How To Have A Reading Over The Telephone

Step by Step Guide on how to use the service

Firstly, call the main number 0330 114 0102. When using our service, you have two options.

You will then hear the option to either use the automated system or speak to a live receptionist.

Option 1 - Automated System

1. Call 0330 114 0102
2. Press 1 to confirm you want to use the automated service
3. Press 1 to buy credit; or Press 2 if you have an existing booking reference

Buying Credit on the phone

1. You will be given different options on how much credit to buy
2. Select how many minutes you would like to buy, following the prompts
3. Enter your payment details
4. You will then receive a booking reference - please make a note of the reference number
5. You can then select a reader and be put through

Using an existing booking reference

1. If you already have a booking reference, please enter it
2. You will hear the remaining minutes
3. You can then go straight through to a reader

Option 2: Use the live receptionist to book a reading

1. Call 0330 114 0102
2. Don’t select option 1, simply hold the line
3. A live receptionist will answer the phone and you can then arrange your reading. They will talk you through which readers are available and even help you find the best one for your request. They will also guide you through payment - or if you have a booking reference already, they will take that and let you know your remaining minutes.

If you have any problems using the service, please let us know. We’re always happy to help!